How to use the Orders section in LaunchMyStore
The Orders section is mission control for everything that happens after a customer checks out. From here you can review incoming orders, accept or reject them, mark them as shipped or delivered, edit details, export reports, and search through your entire order history. This guide walks through the most common actions.
Open the Orders section
Click Orders in the left sidebar of your admin. You will see a list of every order placed in your store, newest first. Each row shows the order number, customer, date, payment status, status, and total.
Search and filter
Use the top search bar to find a specific order by:
Order number
Customer name
Tracking number or shipping partner
Use filters to narrow your list by:
Payments — Paid orders, Unpaid orders, COD orders, Prepaid orders
Channel — Online orders or Manual orders
Amount — less than, greater than, equal to, or between two values
Quantity — less than, greater than, equal to, or between two values
Date range — Today, Yesterday, This Week, Last 7 Days, This Month, Last Month, or a custom range
You can also sort the list by created or modified date, item count, or amount (high to low / low to high).
Order statuses explained
Status | What it means |
|---|---|
Pending | Order placed but not yet accepted or paid (e.g. waiting on COD confirmation or manual review) |
Paid | Payment received successfully |
Confirmed | Order accepted and ready to ship, but items not yet shipped or delivered |
Shipped | You marked the order as shipped, optionally with a tracking number |
Delivered | Order confirmed delivered (manual mark or carrier update) |
Cancelled | You or the customer cancelled the order before fulfillment |
Refunded | Payment refunded back to the customer |
Returned | Customer returned the goods and the return was processed |
Order detail page
Click any order to open its detail page. You can:
See line items, quantities, prices, taxes, discounts, and totals
Accept or reject a new order awaiting confirmation
Ship the order and add a tracking number and carrier, then notify the customer
Create additional shipments for multi-package orders
Mark as delivered once the order arrives
Cancel with optional inventory restock
Add notes for your team
See the status tracking for the order's progress
Delete an order once it reaches a terminal state (delivered, cancelled, or returned)
Export reports
Click Export Details to download your orders as CSV or XLSX (Excel). Choose a date range before exporting. Use exports for accounting reconciliation, shipping spreadsheets, or migrations.
Bulk actions
Turn on Bulk Action to select multiple orders with the checkboxes, then delete the selected orders in one step. You can also export your orders from the toolbar at any time.
Create an order manually
Need to place an order on a customer's behalf — for over-the-phone sales or in-person requests? Click Create Order from the Orders toolbar. Add the products (with variants and quantities), choose or add the customer's details, set delivery charges and any discount, pick a payment method (Cash on Delivery or Prepaid), and click Create Order. The order is created right away and a confirmation message is sent to the customer.
FAQ
How do I send a tracking number to the customer?
On the order detail page, ship the order, then add the tracking number and carrier. The customer gets a shipping confirmation with the tracking details.
What happens to inventory when I cancel an order?
When cancelling, you can choose to restock inventory so the items become available for sale again.
Can I refund an order?
Yes. Refunds are supported, and refunded orders are marked with the Refunded status so your records and reports stay accurate.
How do I see orders placed in person?
In-person (POS) orders appear in the same Orders list alongside your online orders. Use the Channel filter to separate Online orders from Manual orders, or search for a specific order by its order number.