How to use the Orders section in LaunchMyStore
The Orders section is mission control for everything that happens after a customer checks out. From here you can review incoming orders, mark them as fulfilled, capture or refund payments, edit details, export reports, and search through your entire order history. This guide walks through the most common actions.
Open the Orders section
Click Orders in the left sidebar of your admin. You will see a list of every order placed in your store, newest first. Each row shows the order number, customer, date, payment status, fulfillment status, and total.
Search and filter
Use the top search bar to find a specific order by:
Order number
Customer name or email
Customer phone
Product name, SKU, or variant
Tracking number
Use filters to narrow by:
Payment status — paid, pending, refunded, partially refunded, failed
Fulfillment status — unfulfilled, partially fulfilled, fulfilled, shipped, delivered, returned
Date range
Channel — online store, POS, draft order, app
Payment method — card, COD, manual, etc.
Country, shipping zone, tag
Save any combination as a custom view so you can return to it in one click.
Order statuses explained
Status | What it means |
|---|---|
Pending | Order placed but not yet accepted or paid (e.g. waiting on COD confirmation or manual review) |
Paid | Payment captured successfully |
Unfulfilled | Order paid but items not yet shipped or delivered |
Fulfilled / Shipped | You marked the order as shipped, optionally with a tracking number |
Delivered | Order confirmed delivered (manual mark or carrier webhook) |
Cancelled | You or the customer cancelled the order before fulfillment |
Refunded | Payment fully refunded back to the customer |
Returned | Customer returned the goods and the return was processed |
Failed | Payment authorization failed or the order could not be placed |
Order detail page
Click any order to open its detail page. You can:
See line items, quantities, prices, taxes, discounts, and totals
Capture or refund payment (partial or full)
Edit line items, quantities, or shipping address
Add a tracking number and notify the customer
Mark as fulfilled, partially fulfilled, or shipped
Cancel with optional refund and inventory restock
Print packing slips and invoices
Add internal notes for your team
See the full timeline of every event on the order
Export reports
Click Export to download orders as CSV or PDF. Choose a date range, columns, and filters before exporting. Use exports for accounting reconciliation, shipping spreadsheets, or migrations.
Bulk actions
Tick the checkboxes next to multiple orders to bulk:
Fulfill
Cancel
Add tags
Print packing slips or invoices
Export selected
Draft orders
Create a Draft order for over-the-phone sales, wholesale quotes, or invoices. Pick the customer, add line items, send a payment link, and the order finalizes when the customer pays.
FAQ
Can I edit an order after the customer has paid?
Yes. Open the order, click Edit, and update items or quantities. Any price difference can be captured as an additional charge or refunded.
How do I send a tracking number to the customer?
On the order detail page, click Add tracking, paste the tracking number and pick the carrier. The customer automatically gets a shipping confirmation email with the tracking link.
What happens to inventory when I cancel an order?
When cancelling, you can choose to restock inventory. The restocked items become available for sale again immediately.
Can I take a partial refund?
Yes. On the order, click Refund and adjust the amount or line items. Partial refunds work with all major payment gateways.
Where do I see orders placed from my POS?
POS orders appear in the same Orders list. Filter by Channel = POS to see only in-person sales, or by Channel = Online store to see only web sales.