# How does Online Payments Settlement operate?

This article aims to guide you through the settlement process on LaunchMyStore,
including where to find settlement information and the typical timeframe
involved.



Settlement, also referred to as payouts, is the process by which sellers receive
funds from their customers for products or services. It involves multiple
parties and is essential for ensuring smooth transactions.



Please note that payouts are processed three times a day: at 11 AM, 4 PM, and 9
PM. For instance, if you receive an online payment at 4:30 PM and deliver the
product before 9 PM, the payout will be processed at 9 PM.

However, there are certain conditions under which the settlement process may
take longer:

 * For credit card or credit card EMI payments, you must provide the delivery
   document.

 * The first three online payments with an order value exceeding Rs. 1000 will
   be manually settled by the LaunchMyStore team, which may take 24-48 hours.

 * All online payments exceeding Rs. 5000 will also be manually settled by the
   LaunchMyStore team, with a similar timeframe.

 * If the time between Order Received and Order Delivered is less than 15
   minutes, the LaunchMyStore team will manually review the transaction before
   settling it.

 * If your transaction limit of Rs. 20,000 is reached, you must complete the KYC
   process to continue receiving online payments.

Now, let's delve into how the complete settlement process unfolds:

 * A customer initiates an order on your store through online payment.



Upon accepting the order, the customer is promptly notified that their order has
been acknowledged.



You can view the funds currently on hold for your LaunchMyStore. This amount
indicates the total funds awaiting transfer to your linked account. To ensure
these funds are credited to your account, fulfill the orders and deliver them to
your customers.



After you complete the delivery to the customer, the payment will be deposited
into your bank account. We handle payouts three times daily, specifically at 11
AM, 4 PM, and 9 PM.



How to verify the status of your payments?

To verify the status of online payments related to your orders, navigate to
Manage and select Online Payments.



You can categorize payment statuses as follows: On hold, Payouts, and Refunds.

• On hold - Displays amounts paid by customers but not yet credited to your
account. These will be credited upon order delivery.

• Payouts - Shows payments successfully credited to your bank account.

• Refunds - Indicates the amount refunded to your customer in case of order
rejection.



"Please contact us at Support@launchmystore.io [Support@launchmystore.io] if
your payment is still pending.

Payouts will only be processed on business days, excluding weekends and public
holidays."