# Using the POS offline

If the internet drops, the register keeps selling. Sales are saved on the
register and sent automatically when the connection is back.


WHAT WORKS OFFLINE

 * Cash, Manual Card and UPI QR (the QR for your own UPI ID).
 * Search and barcode scanning, from the register's saved copy of your
   catalogue.

Card reader payments, gift cards, pay later, split payments, loyalty points and
held bills need a connection and are hidden while you are offline.


HOW AN OFFLINE SALE WORKS

 1. Ring up the sale and take payment as usual. The register says the sale is
    saved on this till and will be sent when you are back online.
 2. The receipt shows an order number starting with OFFLINE-.
 3. When the connection returns, the register sends each saved sale once and the
    orders appear in your admin.


THE SYNC QUEUE

The top of the register shows Offline and Waiting to sync with the number of
saved sales. Click it to open Offline sales, where you can click Sync now. A
sale that can't be sent shows why, with Sync now to try again or Remove to drop
it. The queue also tries again by itself every 30 seconds.

Important: saved sales live in that browser. Don't clear the browser's data or
switch devices until everything has synced.


STARTING THE REGISTER WITH NO INTERNET

The register keeps an offline copy of itself and your catalogue after you have
used it online. It can start with no connection if:

 * you have used it on that device before,
 * the cashier signed in with their PIN within the last 12 hours, and
 * a shift is already open — opening a shift and signing in need the internet.


COMMON ISSUES

 * "Totals are still updating for this cart" when Wi-Fi is connected but the
   internet isn't working — switch the device's Wi-Fi off so the register goes
   into offline mode, then take payment.
 * The badge isn't showing on a phone — the offline badge and queue appear on
   tablet and computer screens. Sales made on a phone still sync.


RELATED

 * Taking payment on the POS: cash, card, UPI, split payments and receipts
   [https://launchmystore.help.center/article/1173]
 * UPI QR payments on the POS (India)
   [https://launchmystore.help.center/article/1182]
 * POS overview & first-time setup
   [https://launchmystore.help.center/article/1115]