Request a product replacement

LaunchMyStore is the platform, not the seller

LaunchMyStore provides the software that powers the store you bought from. The seller is the business shipping you the product — they own the inventory and handle replacements, exchanges, and returns. LaunchMyStore does not stock products or fulfill orders.

Steps to request a replacement

1. Locate the seller's contact details. They appear:
   • In your order confirmation email (the "from" address and contact block).
   • In the store's footer (email, phone, sometimes WhatsApp).
   • On the store's Contact page.
2. Send a message that includes:
   • Your order number.
   • Which item needs replacement and why (damaged, wrong size, wrong variant, defective).
   • Photos of the issue if relevant.
3. The seller will reply with next steps based on their Return / Replacement policy (linked in the store footer).

What usually happens next

• The seller approves the replacement and provides a return shipping label or pickup arrangement.
• Once they receive the original item back (or sometimes immediately for low-value items), they ship the replacement.
• Tracking for the replacement appears on a new order status page or as an update to the original.

If you can't reach the seller

Try multiple channels (email, phone, social DMs). If you still don't get a response within a reasonable window, contact LaunchMyStore at [email protected] with your order number — we can sometimes nudge the seller, and we'll confirm whether the store is still operating.

FAQ

What's the difference between a replacement and a refund?

A replacement sends you a new copy of the same product. A refund returns the money to your original payment method. You can usually choose either, subject to the seller's policy.

Do I have to ship the broken item back first?

It depends on the seller's policy and the item's value. Defective or damaged items often get a replacement shipped immediately; expensive items usually require the original to be returned first.

Who pays for return shipping?

If the item arrived damaged, defective, or wrong, the seller usually covers return shipping. If you changed your mind, you typically pay.

How long does the replacement take?

Most sellers ship a replacement within 2-7 business days of approval. International orders can take longer due to customs.

Can I exchange for a different size or color?

Most sellers allow exchanges for size/color of the same product if it's in stock. Ask the seller in your request and they'll confirm availability.