Ship an order and send tracking to your customer
Once an order is accepted, the next step is to mark it shipped and add a tracking number. This moves the order along its status timeline and triggers a tracking email so the buyer can follow the package from your warehouse to their door.
Order status flow
Every order moves through this sequence:
- Paid — payment captured, awaiting your review.
- Confirmed — you've accepted the order and are preparing it.
- Shipped — the parcel is on its way with a tracking number attached.
- Delivered — confirmed delivered to the customer.
You can also cancel at the paid or confirmed stage. After shipped, refunds and returns take over instead of cancellation.
Ship a single order
- Open Orders and click into the order you want to ship. The order must be in Confirmed status; if it's still in Paid, click Accept Order first.
- Click Ship Order.
- In the Add Tracking Details dialog, pick your shipping partner from the dropdown and paste the AWB / tracking number.
- Click Ship Order to confirm.
The order moves to Shipped, the tracking number is stored on the order record, and a tracking notification is sent to the customer's email automatically.
Send tracking in bulk
If you process a lot of orders at once — typical when a fulfillment partner returns a daily tracking report — you can mark many orders shipped from a single screen. See Ship multiple orders at once for the bulk flow.
Digital products ship instantly
Files, codes, services, and dynamic URLs don't need a tracking number. They are delivered automatically as soon as payment is captured, and the order is treated as fulfilled by the system.
Use a carrier app to generate labels
If you'd rather buy a shipping label, print it, and have the tracking number written back to the order in one step, install a shipping carrier app from the marketplace.
FAQ
Can I ship before the customer pays?
No. The Ship Order button only appears once payment is captured and you've accepted the order. For pay-on-delivery, the order is auto-confirmed and can be shipped right away.
What if my carrier isn't in the dropdown?
Pick the closest match or a generic option. The tracking number is still saved on the order and emailed to the customer. If you regularly use a carrier that isn't listed, contact support so we can add it.
Do customers see the tracking link?
Yes. When you mark the order shipped, the tracking number is included in the shipping notification email and displayed on the order page in their account.
Can apps mark orders shipped for me?
Yes. Carrier apps and shipping integrations can update an order's status and write the tracking number back through the LaunchMyStore API. See docs.launchmystore.io for the fulfilments endpoints.
What if I shipped to the wrong customer or with the wrong tracking?
Contact the customer, then refund or cancel the order from the order detail page. For a quick correction to an existing tracking number, get in touch with support.