Create manual orders from the admin

A manual order (sometimes called a draft order) is an order you create yourself inside the LaunchMyStore admin instead of one placed by a buyer on the storefront. Use manual orders for phone sales, custom quotes, wholesale purchases, or to take payment for a one-off item that's not in your catalog.

When to use a manual order

• A customer placed an order over the phone, on social media, or in person.
• You want to send a customer a paid invoice or a payment link.
• You're shipping a wholesale or B2B order with a custom price.
• You need to record a sale that happened offline so it shows up in reports and inventory.

Create a manual order

1. Open Orders in the admin.
2. Click Create order in the top right.
3. Fill in the five sections described below.
4. Click Create order to save it, or Send invoice to email the customer a hosted checkout link.

1. Products

Click Add product, search by name or SKU, and select the variants and quantities. You can also add a custom item with your own name and price for one-off charges that are not in the catalog.

2. Customer

Click Add customer. Either:

• Search and pick an existing customer, or
• Add a new one with name, email, phone, and shipping/billing address.

New customers are saved to the customer database for future orders.

3. Payment

Apply any of the following:

• A discount — flat amount or percentage on the order or a specific line item.
• A coupon code — reuse any active coupon from your store.
• A shipping fee — pick from your shipping zones or enter a custom value.
• A tax override if needed.

4. Payment method

Select how the customer paid (or will pay):

• Paid — mark as already paid (cash, bank transfer, external card terminal).
• Cash on Delivery (COD) — collect at the time of delivery.
• Send invoice — email the customer a payment link they pay through your normal checkout (Stripe / PayPal / Razorpay / etc.).
• Manual / bank transfer — instructions appear on the order, customer pays offline, you mark paid later.

5. Source

Tag the order with a source channel (POS, phone, social, wholesale, etc.) so it shows up correctly in sales analytics.

FAQ

Does a manual order deduct inventory?

Yes. As soon as the order is created, stock for the chosen variants is reserved or decremented (depending on your inventory settings), just like a storefront order.

Can I email the customer a payment link instead of taking payment myself?

Yes — choose Send invoice. The customer gets an email with a hosted checkout URL where they pay through whichever payment gateways you have enabled.

Can I edit a manual order after I create it?

Yes. Open the order from the Orders list. You can edit line items, address, taxes, discount, and tags until the order is fulfilled. Refunds and cancellations work the same as for storefront orders.

Will the customer get the usual order confirmation email?

Yes — once the manual order is marked paid (or COD), the standard order confirmation email is sent automatically using your store's email template.

Can my staff create manual orders?

Yes, as long as their staff role includes the Orders permission. See Create a staff account for role details.