Create manual orders from the admin

A manual order is an order you create yourself inside the LaunchMyStore admin instead of one placed by a buyer on the storefront. Use manual orders for phone sales, wholesale purchases, social-media sales, or to record a sale that happened offline so it shows up in your reports and inventory.

When to use a manual order

• A customer placed an order over the phone, on social media, or in person.
• You're shipping a wholesale or B2B order.
• You need to record a sale that happened offline so it shows up in reports and inventory.

Create a manual order

1. Open Orders in the admin.
2. Click Create order.
3. Fill in the sections described below.
4. Click Create Order to save it.

1. Products

Click Add Product, search by name, and pick the product (and its variant, if it has any) plus the quantity. Repeat to add more line items. Products are selected from your existing catalog.

2. Customer

Click Add Customer. Either:

• Search and pick an existing customer, or
• Add a new one with name, email, phone, and shipping/billing address.

New customers are saved to your customer list for future orders.

3. Payment details

Adjust the order totals as needed:

• A discount — a flat amount or a percentage off the order.
• A coupon code — reuse any active coupon from your store.
• A delivery charge — pick from your shipping zones or enter a custom value.

Any extra charges and taxes you've configured for your store are applied automatically and shown in the order summary, along with the grand total.

4. Payment method

Choose how the customer is paying:

• Cash on Delivery (COD) — the customer pays when the order is delivered.
• Prepaid — the customer has already paid (for example by cash, bank transfer, or a card terminal you handled outside the store).

5. Source

Tag the order with a UTM source (for example phone, social, or wholesale) so it's attributed correctly in your analytics.

FAQ

Does a manual order deduct inventory?

Yes. As soon as the order is created, stock for the chosen products and variants is decremented, just like a storefront order.

Can I edit a manual order after I create it?

Yes. Open the order from the Orders list to update its details. Refunds and cancellations work the same as for storefront orders.

Will the customer get a confirmation message?

Yes — a confirmation message is sent to the customer for the order using your store's email template.

Can my staff create manual orders?

Yes, as long as their staff role includes the Orders permission. See Create a staff account for role details.