LaunchMyStore service fee and payment gateway charges
Selling on LaunchMyStore can involve two fees: the platform service fee and the payment gateway fee. This article explains what each one covers, the rates per plan, and where to find them in your account.
Two separate fees
- LaunchMyStore service fee — a small percentage of qualifying orders, in exchange for the platform itself (hosting, themes, admin, apps, support). The rate depends on your subscription plan.
- Payment gateway charges — what the gateway (Stripe, PayPal, Razorpay, etc.) charges to process the transaction. Set by the gateway, not LaunchMyStore.
Service fee by plan
| Plan | Service fee |
|---|---|
| Trial | 0% |
| Starter | 1.85% |
| Gold | 0.8% |
| Platinum | 0.5% |
The service fee is a straight percentage of the order total — upgrading to a higher plan lowers the rate.
Which orders are charged
The service fee applies to orders paid through an online payment gateway. The following are exempt on every plan — no service fee is charged:
- Cash on Delivery (COD) orders.
- Manual orders (orders you record yourself for payments collected outside the platform).
- Point of Sale (POS) in-person sales.
These settle outside our payment rails — you collect the money directly — so no platform cut is taken.
Payment gateway charges — typical ranges
Set by each gateway, not by LaunchMyStore. As a rough guide:
- Stripe — ~2.9% + $0.30 in the US; varies by country and currency. Stripe pricing
- PayPal — ~2.9% + a fixed fee. PayPal fees
- Razorpay — 2% + GST for cards / UPI / net-banking; check Razorpay pricing.
- Regional gateways — see each gateway's pricing page.
How the math works on a $100 order
Example on the Starter plan with Stripe in the US:
- Order total: $100.00
- Stripe fee: $2.90 + $0.30 = $3.20
- LaunchMyStore service fee: 1.85% = $1.85
- Net after fees: $94.95
Where to see your service fee
Open Store Settings → Billings. Your platform service fees are totalled there per billing month, and your card is auto-charged at the end of each month for the platform fee. Gateway processing fees are shown in your payment provider's own dashboard (Stripe, PayPal, Razorpay, etc.).
How to lower fees
- Upgrade to a higher plan — the service fee drops from 1.85% (Starter) to 0.8% (Gold) to 0.5% (Platinum).
- Negotiate gateway rates — if you process high volume, your gateway may offer custom pricing.
- Use a regional gateway — local methods (UPI, GCash, etc.) often have lower per-transaction fees than international cards.
- COD, manual, and POS orders — these carry no LaunchMyStore service fee on any plan.
FAQ
Are the rates above tax-inclusive?
The service fee is exclusive of any local sales tax / VAT / GST on the fee itself. Tax is added on top where applicable and shown on your monthly LaunchMyStore invoice.
Does LaunchMyStore charge fees on refunds?
When an order is refunded, the corresponding service fee is reversed. Some gateways do not refund their processing fee, so the gateway portion may stay deducted — check your gateway's refund policy.
Can I pass fees on to the customer?
Card-network rules and consumer laws in many regions prohibit surcharging. Where allowed, you can use a payment customization app to add a percentage fee for specific methods.
Is the service fee charged on COD orders?
No. COD orders are exempt from the LaunchMyStore service fee on every plan, along with manual orders and in-person POS sales.
What does the service fee cover?
Platform hosting, theme rendering, the admin, apps, multi-warehouse, POS, analytics, email infrastructure, and customer support — all included.