How service-fee refunds work on cancelled, rejected, failed, or returned orders
When an order doesn't complete successfully — because you cancelled it, the buyer cancelled it, the payment failed, or the goods were returned — any platform service fee charged on that order is automatically credited back to your LaunchMyStore account. You don't need to file a ticket or wait for manual review.
Which orders qualify for an automatic refund
Order outcome | What happened | Service fee |
|---|---|---|
Cancelled (by seller) | You cancelled the order after accepting it | Refunded |
Cancelled (by buyer) | The customer cancelled before you accepted it | Refunded |
Rejected | You declined the order before it was fulfilled | Refunded |
Failed delivery | The carrier or fulfillment provider could not complete delivery | Refunded |
Returned | Customer returned the goods and the return was processed | Refunded |
When refunds happen
Cancelled / Rejected / Failed: The credit is posted to your account as soon as you mark the order with the matching status.
Returned: The credit posts after the return is marked as completed in the order's timeline.
You can see all credits and debits in Settings > Billing under the platform credits history.
Block customers who place spam or fraudulent orders
If a customer keeps placing orders only to cancel — or if you suspect fraudulent activity — you can block them so they cannot place more orders.
Open the Customers section.
Click the customer's name to open their detail page.
Add the tag
block. The exact lowercase tagblockis required — variants likeblocked,blocking, orBLOCKwon't take effect.Save. The customer is now blocked from placing future orders.
To remove the block, open the customer detail page and remove the block tag.
What the service fee covers
The service fee is a per-order platform fee on certain plans and does not include payment-gateway charges. Payment-gateway refunds (the actual money your customer paid) are handled by the gateway itself — see your gateway's refund policy and timing.
FAQ
Will the refund show in my bank account?
No. Service-fee refunds are credited to your LaunchMyStore account as platform credit. The credit is applied automatically against your next invoice or subscription charge.
How long does the credit take to appear?
Service-fee credits post within a few minutes of the qualifying status change. The history in Settings > Billing shows each credit transaction in real time.
What if I refund only part of an order?
Partial refunds are pro-rated. The service fee on the refunded portion is credited back; the fee on the kept portion stays.
Do payment-gateway transaction fees get refunded too?
Each gateway has its own policy. Stripe, PayPal, and Razorpay each handle gateway fees differently on refunds — check your gateway's terms.
Can I see a list of all credits I've received?
Yes. Go to Settings > Billing > Credit history. Every credit transaction lists the source order, the amount, and the timestamp.