Several people can share one register. Each person signs in with their own 4-digit PIN, every sale and cash movement is recorded under their name, and what they are allowed to do — refunds, voids, closing the shift, discounts — is set per person.
Roles and their default permissions
| Permission | Owner | Staff Admin | Manager | Staff |
|---|---|---|---|---|
| Process refunds | Yes | Yes | Yes | No |
| Void / cancel sales | Yes | Yes | Yes | No |
| Close shift (end of day) | Yes | Yes | Yes | No |
| Edit item price at till (custom sale) | Yes | Yes | Yes | No |
| Open cash drawer | Yes | Yes | Yes | Yes |
| View staff activity (Activity and Reports) | Yes | Yes | Yes | No |
| Max manual discount | No limit | 100% | 50% | 10% |
Owners, staff admins and managers can also change register settings, pair hardware and sell gift cards; staff can't. These follow the role and can't be changed per person. Staff accounts are added by the owner and edited by the owner or a staff admin.
Add a staff member
- In your admin, go to Store Settings > Staff Accounts (or More > Staff on the register).
- Click Add Staff and enter their Email, Name and Role: Admin (Staff Admin), Manager - Store or Staff - Store.
- Click Add Staff.
Only the store owner can add staff. How many staff accounts you can have depends on your plan — the screen shows how many you are using.
Set a POS PIN and permissions
- In Staff Accounts, edit the staff member.
- Under POS permissions, switch on what this person may do, and set Max manual discount (%).
- Enter a POS PIN (4 digits, optional). Leave it blank to keep their current PIN.
- Save.
Changing someone's role resets their permissions to that role's defaults. The store owner sets their own PIN the first time they open the register.
Sign in at the register
- On Who's using POS?, pick your name.
- Enter your 4-digit PIN.
- When you step away, click Lock so the next person signs in as themselves.
When a second cashier signs in while a shift is open, they are clocked in to that shift and share its cash drawer. See POS shifts: opening, closing, X and Z reports.
How permissions are checked
- The register uses both the admin account the browser is signed in to and the person whose PIN was entered — whichever is more limited. A cashier's PIN on the owner's computer gets cashier permissions.
- Refunds, voids, closing shifts, cash drops, custom prices, discounts above the limit, reports, settings and gift-card sales are checked on our servers, not just hidden on screen.
- A discount above someone's limit is refused with "This discount is above your POS limit … Ask a manager." Coupon codes are not limited by this setting.
See who did what
More > Activity (needs View staff activity) lists what each person did — sales, refunds, voids, shifts, clock-ins and cash movements. Filter it by staff member, action and date, and open Show details on any entry.
FAQ
Can I require a manager for big discounts?
Yes. Set each cashier's Max manual discount (%). Anything above it is refused, and a manager can sign in with their PIN to apply it.
How do I reset a cashier's PIN?
The owner or a staff admin edits the staff member in Store Settings > Staff Accounts and enters a new PIN.
Do cashiers split the variance at close?
No. The variance belongs to the drawer. Reports show each person's orders, sales, discounts, refunds and voids.