Taking payment on the POS: cash, card, UPI, split payments and receipts

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When the cart is ready, click Checkout Now and choose how the customer pays. This guide covers every payment option on the register and what happens after the sale.

Payment options

Cash

The amount starts at the bill total. Enter what the customer handed you and the register shows the Change due. Click Complete sale. The cash is added to the shift's drawer and the drawer opens.

Card (Terminal)

For a Stripe Terminal card reader. Connect your Stripe account under Store Settings > Payments and pair the reader under More > Hardware. Click Charge card and ask the customer to tap or insert their card. If a card is declined, Try the card again charges the same order.

Manual Card

Records a card payment you took on your own card machine. The sale is marked paid.

UPI QR (India)

Shows a QR code for the exact amount. See UPI QR payments on the POS (India).

Pay later

Books the bill to the customer's account so they can pay later. See Pay later: customer credit on the POS.

Split Payment

  1. Choose Split Payment.
  2. For each part, pick the Payment Method and enter the amount. Click Add more for another part.
  3. When the parts add up to the total, click Fulfil orders.

Cash parts go into the drawer and one part can be charged on the card reader. Other parts are recorded as paid.

Gift cards

Redeem a gift card from the cart before checkout (Gift card > Redeem gift card), then pay any balance another way.

Loyalty points

With a customer on the sale, click Use points in the cart to take points off the bill. See Loyalty points on the POS.

To change the payment option after choosing one, close the window and click Checkout Now again.

Round off the bill

Under More > Billing > Round off, choose Off, To nearest, Always up or Always down. Bills are rounded to a whole currency unit and show a Round off line.

After the sale

The cart clears, the receipt prints on your receipt printer, and the register opens the new order on the Orders tab. From there you can:

  • Reprint receipt.
  • Download receipt as A4 or Thermal, then print it.
  • WhatsApp — enter the customer's number and click Send on WhatsApp. WhatsApp opens with a link to the bill. To send bills automatically instead, add your WhatsApp Cloud API details under More > Billing > WhatsApp bills.

Customers with an email address on the sale also get an order confirmation email.

Common issues

  • "Stripe is not configured for this store" — connect Stripe under Store Settings > Payments before using the card reader.
  • "Payment amount must be a valid number and >= grand total" — the cash entered is less than the bill. Enter the full amount or use Split Payment.
  • The receipt didn't print — open More > Hardware to reconnect the printer, then Reprint receipt. See POS hardware: receipt printer, barcode scanner, cash drawer.
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