Let a partner or agency help manage your store
If an agency, freelancer or LaunchMyStore partner is helping with your store, they can ask for access from their own LaunchMyStore account, and you decide whether to approve it. You never have to share your password, and they can never change your billing, payment details, payouts or staff.
Approve or decline a request
When someone asks for access, you get a notification in your admin and an email titled "A partner wants to help manage your store".
- Open Affiliates in the sidebar and go to the Access to your store tab.
- Check who is asking: their name, their email address, and any note they added.
- Click Approve to give them access, or Decline.
Only approve people you know and are expecting to hear from.
What a partner can do
An approved partner opens your store from their own account and can do day-to-day work: products and collections, orders, customers, discounts, pages, blogs and menus, themes, shipping, taxes and checkout settings, store details, and installing free apps. While they're in your store they can see your orders and your customers' details, just as you can.
What stays with you
- Plans, billing and add-on purchases, including paid apps and app charges
- Payment gateway settings
- Refunds
- Payouts, bank accounts and your own partner earnings
- Staff accounts
- Your password, email verification and two-factor authentication
- Adding, switching or deleting stores
- Buying or renewing domains
- Approving an app's request for permissions, and the Developer Console
- AI Connector access tokens
- Deciding who else gets partner access
Remove a partner's access
- Open Affiliates and go to the Access to your store tab.
- Click Revoke access next to the partner, and confirm.
This takes effect immediately. If the partner is working in your store at that moment, they're taken out on their next action. To get access again they would have to send a new request, which you can decline. Partners can also leave your store themselves.
Partner access or a staff account?
- Use a staff account for people who work for your business. Staff sign in with a login you create for them, with a role you choose.
- Use partner access for people outside your business who already have their own LaunchMyStore account, such as an agency or a freelancer. You can remove it in one click, and it never includes billing, payment details, payouts or staff.
FAQ
Can a partner see my bank account or payment gateway details?
No. Payment gateway settings, payouts and bank accounts stay with you.
Can a partner change my password or my email?
No.
Can a partner refund an order?
No. Refunds stay with you.
Can a partner install apps?
Free apps, yes. Paid apps, and any app that asks for permission to access your store's data, need you.
Can I give more than one partner access?
Yes. Each request is approved separately, and you can revoke any of them at any time.
How long does access last?
Until you revoke it or the partner leaves. Each time they open your store, their session lasts up to 8 hours.
If you're the agency or freelancer, see Manage your clients' stores (for agencies and freelancers).