Renewing Your LaunchMyStore Subscription
LaunchMyStore is a subscription product — your store stays online as long as your plan is active. Most stores use monthly or yearly billing.
When renewal happens
By default, plans renew automatically on the anniversary of your last payment (monthly or yearly, depending on what you chose). You'll receive a reminder email 7 days before the charge.
Updating your payment method
- Go to Settings → Billing.
- Click Payment methods.
- Add a new card or update the existing one.
- Mark the new card as default.
Changing plan
To move up (more features, higher transaction limits) or down at renewal time, open Settings → Billing → Plan and click Change plan. Upgrades take effect immediately and are prorated; downgrades apply at the end of the current billing cycle.
Manual renewal
If auto-renew is off (or a charge failed), you'll see a banner in the dashboard with a Renew now button. Click it to pay immediately and reactivate.
What happens if a plan expires
Once a subscription lapses:
- The storefront goes into a read-only state — customers can browse but not check out.
- Admin access is preserved so you can still see orders, customers, and analytics.
- Your data is held for several months before any deletion process begins; renew anytime to restore full functionality.
Don't forget your domain
Your LaunchMyStore subscription is separate from your custom domain. The domain is registered with a third-party registrar (GoDaddy, Namecheap, etc.) and renews on its own schedule. Losing either one takes your store offline.
FAQ
What payment methods are accepted for the subscription?
Plan billing is by credit or debit card through Stripe only. We do not accept PayPal, cash, cheque, or COD for plan billing.
Can I cancel a renewal after it has charged?
You can request a refund within the window allowed by our refund policy — contact support from the billing page. After that window, the charge stands.
Where can I download an invoice?
Settings → Billing → Invoices. Each renewal generates a PDF you can download or forward to your accountant.
Will my products and customers be deleted if I let the plan lapse?
Not immediately. Data is retained for several months. Renewing within that window restores everything intact.
Can I pay yearly to save?
Yes — yearly billing is offered at a discount on every paid plan. Switch from monthly to yearly under Settings → Billing → Plan.