Use the Abandoned Orders section to recover lost sales
Abandoned orders are checkouts where a shopper added items to their cart and started checkout but never completed payment. LaunchMyStore tracks these draft orders so you can follow up, recover revenue, and understand where buyers drop off.
Open the Abandoned Orders list
- Sign in to your LaunchMyStore admin.
- In the left sidebar, click Orders.
- Select the Abandoned tab. You will see every abandoned checkout, the customer (if known), the cart value, and the time it was abandoned.
Search, filter, and export
- Search by reference ID, email, or customer name to find a specific cart.
- Filter by date range (today, 7 days, 30 days, lifetime, or custom) to focus on a window.
- Export the filtered list as a CSV using the export button, then process the recovery emails in your CRM if needed.
Automatic abandoned-cart recovery emails
LaunchMyStore sends a templated recovery email to the shopper with a one-click link back to their cart. The email goes out automatically when a checkout is left idle. You can customize the email copy under Settings > Notifications > Abandoned cart. Discount apps from the marketplace (for example a tiered-discount or first-purchase coupon) can be combined with the recovery email to lift conversion further.
What counts as abandoned
A cart becomes "abandoned" when the buyer reaches the checkout (contact, address, or payment step) and then leaves without completing payment. Carts that never reach checkout are tracked separately under analytics. Once the buyer pays, the row moves out of Abandoned into Orders > All.
FAQ
How soon does an abandoned checkout appear in the list?
As soon as the buyer reaches the checkout page and enters their email or contact details. Most stores see the row within a minute of the buyer leaving.
Can I send a manual follow-up to a single customer?
Yes. Open the abandoned row and click Send recovery email. The email includes a one-click link that restores the exact cart, including any selected variants, discounts, and shipping address.
Will an abandoned cart be charged later?
No. An abandoned cart is just an intent record; no payment was captured. If the shopper returns through the recovery link, they complete checkout normally and a new order is created.
Can I disable abandoned-cart emails?
Yes. Go to Settings > Notifications > Abandoned cart and turn the automation off, or change the delay and copy. You can keep the dashboard list active even if you turn the emails off.
Do abandoned carts count in my analytics?
They count toward add-to-cart and reached-checkout conversion metrics in the analytics dashboard, but not toward total sales or order count.